One is by occasionally emailing clients about updates or changes in prices – these can be automated and don’t require too much input. The second way is much more labour intensive but can reap far greater rewards and includes educated the subscriber on the advantages of a particular product. This requires you to design personalized pitches taking into account the customer’s needs and the best way of selling to them.
Email has been shown to generate a better ROI compared to other marketing channels. A survey by the Direct Marketing Association and Demand Metric of marketers in the United States showed that email achieved a median ROI of 122%, which was more than 4 times higher than other marketing channels, including social media (28%), direct mail (27%), and paid search (25%). And in 2016, email marketing generated $44 ROI for every $1 spent, which was up from $38 in 2015.
For over a decade, B2B marketers have used gated content (anything behind a lead capture form that requires the user to trade information for access) to generate leads from their websites. Gated content such as ebooks, videos, webinars, etc. are common assets that can be used as a value-exchange to anonymous visitors on your site who have yet to hand over their contact details.
Shopping-Cart Abandonment Emails — Typically set up as a series of trigger messages, shopping-cart abandonment emails encourage users to come back and complete the purchases they started at a company’s e-commerce site. If you have a shopping cart and aren’t doing recovery emails, you’re missing out on a huge opportunity. Recent research shows that shopping-cart recovery emails can generate as much as $17.90 per email sent. That’s because an average of 20.8% of abandoners return to the site, make a purchase, and spend 55% more than buyers who didn’t abandon their carts.
Customer referrals should be one of your key sources of new business. This means keeping in touch with your existing customers to ensure you are well placed to get referrals. Kyle Porter advises keeping the conversation informal. For example, “Hey John, we’ve got a killer new feature coming out that does X & Y. Which other marketing execs do you think would find this interesting?”
In fact, many small businesses are showing a renewed interest in email marketing as a way to reach their customers with relevant, personalized messages at the right time—without needing permission from the internet’s increasingly restrictive gatekeepers. Plus, email has seen consistently healthy growth in global users with no signs of slowing down.
Anniversary Emails — Celebrating a subscriber’s anniversary for joining your email list is another excellent opportunity for keeping your company top of mind and encouraging sales. On average, anniversary emails generated almost seven times more revenue compared to bulk mailings to the same customers in a study by Experian CheetahMail. See FulcrumTech’s review of a recent anniversary email sent by drugstore.com for an outstanding example of this type of email.