Repeated surveys have proven that transactional emails are more effective at engaging subscribers and result in greater ROI than bulk emails. In fact, Experian reports that the average revenue per transactional email is two to five times greater than standard bulk emails and that they have almost eight times the open and click rates. Yet, out of all marketers, only 40% are using transactional emails.
When using pay-per-click advertising create a plan with budget expectations and performance targets such as cost per lead and cost per sale. If after three months, with AB testing to refine and improve, you’ve not gotten below those targets then pause to reconsider the channel. A good benchmark for cost tolerance per sale is to invest up to 25% of the lifetime value of a customer account. This will get you moving in the right direction.
No matter what type of email you’re sending, the bottom line for every type is value. Every email should provide something valuable to your audience, whether that’s a perfectly timed offer, a lead-nurturing message tailored to where the user is in your funnel, or a newsletter packed with interesting, relevant content. And because user experience matters, it should be easy for users to see that value quickly through simple, easy-to-read and mobile-optimized messages.