Repeated surveys have proven that transactional emails are more effective at engaging subscribers and result in greater ROI than bulk emails. In fact, Experian reports that the average revenue per transactional email is two to five times greater than standard bulk emails and that they have almost eight times the open and click rates. Yet, out of all marketers, only 40% are using transactional emails.
One of the basic purposes of email marketing is to maintain regular communication with past, potential, and current customers. This helps to reinforce the positive feelings they have about your organization, and ensures that they will remember your business even when they are most distracted. During the rush of the holidays you can make sure that your customers think of you first to spend their dollars with your company. In the slow season for your industry it can provide a boost to sales and make sure people do not forget about all you have to offer.
With some means of marketing, you can never be certain whether the money you have invested is paying off. However, with this kind of marketing, you can easily measure how much effect has the campaign had. There are various tools on the Internet that can help you with this. For example, you can measure the click-through rate and also see how your customers arrived to your website. This way, you can easily decide whether email marketing is paying off or not.
With email marketing, you are not limited to one format, content type, or frequency. You can send a monthly newsletter, sprinkle coupon sends in between, or provide updates on a major event you are planning. When you mix things up and freshen up the layouts on a periodic basis, you keep things interesting and eliminate the risk of your messages becoming background noise.
Oftentimes, companies are tempted to ask for way too much information in the lead generation form, either to better filter and address the leads or to know as much as possible about them before replying. However, they forget that this can hurt your conversion rates A LOT and you might be missing out good leads. Most of the time, information such as number of employees, industry, revenue, website address, etc., can be added to the lead with a quick Google or LinkedIn search.
Since I work in the politics and advocacy, I have a lot of customers reaching out to me looking for business lead generation ideas and ways to connect with elected officials, mostly when Facebook, Twitter, and email, all prove ineffective for them. And it’s always the same reason; because all these channels are easily glanced over or ignored. But, writing a letter or calling them up and having a real conversation; that’s difficult to ignore and that’s what always works best.
Don’t just attend meetings and trade shows. Come up with a special research study or educational program and partner with an industry association to make it happen. By doing the work, you take the burden off always stretched staffs. If the material is unbiased you position your firm as the expert on the topic and gain visibility and recognition. If you choose your project carefully, it can be a win for everyone and a great source of new leads.
Even if you don’t have a physical product at all, you can still send offer emails. Here’s an example where Zapier offers a free live training session on their software. It makes their subscribers happy because it gives them access to something they probably wouldn’t have known about if they hadn’t been on the list, but it also moves their subscribers further along their sales funnel.
Reengagement Emails — At FulcrumTech, we recommend running regular reengagement campaigns to help maintain a “clean” email list by identifying and keeping only those subscribers who are truly interested in hearing from your organization. Reengagement emails are sent to inactive subscribers—those who haven’t opened or clicked on an email in 6 months or more. For more information about how to use email to reengage inactive users, check out this previous FulcrumTech feature. These emails not only reduce your level of inactives, but also encourage clients to come back and buy.
The world of promotional emails is changing as consumers become more leary of this type of email content. The world continues to grow in technology and available information, and consumers are being made more aware of when messages are overly promotional. The task then is to offer a good mix of engaging emails (how-to content, informational content, etc.) and promotions.
Webinars are a great way to provide hands-on training in a way that’s accessible to anyone with an internet connection. Webinars also give you an opportunity to engage prospects with your brand, products or messages for a defined period of time (most webinars usually last one hour.) Each person that joins the webinar is a potential lead, which you can pass along to your sales department.
According to IBM Marketing Cloud, the mean global hard bounce rate is 0.47%. A hard bounce is an email that’s returned to the sender because of an invalid address. If the email does make it to your intended recipient, they still have the option to report the email as spam. If you’re consistently marked as a sender of spam you’ll hurt your deliverability rates for all subscribers.
Customers engage with transactional emails such as order, shipping and return/exchange notifications at a much higher rate than they do with promotional and branding-focused campaigns. It is clear from the total open rates that customers open transactional emails repeatedly. The exceptionally high open and click rates underscore the opportunity for companies to cross-sell products and services to highly engaged customers through transactional emails.
Reorder Emails — If your company sells a product that needs to be reordered regularly, such as vitamins or ink cartridges, you can use a reorder email program to remind customers before they run out. Coming up with an effective reorder email strategy for your products/services could result in a significant boost in sales and revenue. In a MarketingSherpa case study, for example, an air products company generated about $2 per email sent, thanks to a three-part triggered email series that reminded customers to replace their indoor air filers. Of the customers who clicked through to company’s website, 53% made a purchase.
A pop-up form. Try setting pop-ups to trigger when a visitor is slipping away, so you don’t interrupt their experience. Exit-intent pop-ups only show when a visitor moves their mouse off your website, toward the search bar or back button, giving you a second chance to collect their email. Try apps like Privy, Sumo, or JustUno on the Shopify App Store to create your pop-ups.
Most other marketing channels present ambiguous statistics and analysis, but email marketing campaigns are relatively straight forward. By tying your campaigns into your Google Analytics, it is also possible to observe the behavior that occurs on your website as the result of the email marketing campaign. Understanding these numbers will lead to more effective targeting and higher conversions.
Order Status Emails — For companies with e-commerce sites, this series of emails keeps customers informed about the status of their orders and typically includes order confirmation, shipment confirmation, shipment tracking, delivery confirmation, and receipts. Transactional emails such as these typically have average open rates that exceed 75%; however, few marketers use these opportunities to build customer relationships and grow revenue.
The first and foremost benefits of Email Marketing are that it has very low cost in comparison to other mainstream marketing channels. You may need to invest in a good Email Marketing tool that will help you in automating, tracking, and evaluating the Email Marketing results. But, if you compare it with the number of emails that you can send, the cost of tools is very less.
Being able to target your audience solves all the inherent problems of non-targeted marketing. Gone are the days of placing an advertisement on television, on a diner placemat, or in a periodical with no control of who will see it. With email marketing, you have more control who sees it by segmenting your contacts list based on their lead status, demographics, location, or other data points. Targeting emails ensure that your audience receives content suited specifically to his/her needs. Customers and business owners benefit because you can customize a message for each customer depending on a segment to foster a higher conversion rate.
Even though the user base of social media channels has been growing tremendously, but still, the number of email users is far more than any other social media channel. You cannot do anything without an email address on the internet. You need an email address, even if you want to sign up for Facebook or Twitter account. Similarly, if you want to make an account on any website, you need an email address.
After 90 days of inactivity, the outlook is not good. If someone goes three months without purchasing, the odds of them returning to purchase are not great. Though, this is definitely dependent upon your store and industry. Some stores simply have a long sales cycle. Just be aware that you will probably start experiencing diminishing returns at 90 days.
Choose whether emails are sent as new messages to each recipient or as replies to your last conversation with each recipient. If you have no prior conversation with a recipient, the email will be sent as a new message. If you do have a prior conversation with the recipient, the email will be sent as a reply, and the Subject of your email campaign will be ignored, since the Subject of the last conversation will be used.
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